The objective was to create a higher level of communication and teamwork between the senior management group and department heads. The basis for the three days split 3 x 1 day was each person completed the MBTI which produced, as it invariably does, detailed information on how individuals interact and how departments interacted between themselves and the senior management group. An appropriate comment arose when the Marketing Director unprompted said “Now I understand why Marketing and Finance don’t always see eye to eye”.
“We have discovered a lot about ourselves in terms of teamwork, communication and problem solving. We now have a much clearer understanding of how we can move forward to create both a much improved work place for our staff and that must lead to an even better guest experience. I would like to thank Ray for leading us through this fascinating and fun filled project.”
Shangri-La Hotels, Regional General Manager, Singapore