Case Studies

Major Global Financial Company - Asia Senior Management Conference

Objective - The objective for the group was to redefine the ongoing strategy for the region. Think8s role was to facilitate this process to ensure that the objectives were achieved. The process involved small and large group interaction with presentations over the two days.

OutcomeI believe we have achieved a considerable amount over the past two days. There is now a lot of work to do to ensure a successful implementation. This is the first time we have used an external facilitator and I would like to thank Ray for his work in guiding us over the obstacles without expressing his own opinion, a trap that facilitators often fall into”.

Managing Director Asia

 

Major Regional Utility Company - New Zealand

Objective - The objective was for the Sales Team to implement a Key Account Management system across the sales function. The workshop involved understanding what exactly KAM was and a process that needed to be followed for KAM to be successfully implemented over time.

Outcome“It was great to work with Ray and I am sure the skills presented will be well used by the sales teams. The session opened our eyes to Key Account Management. We will commence work immediately in a structured and phased manner to ensure it does not become the latest fashion trend.”

General Sales Manager

 

Major Regional Hotel Group - Singapore

Objective - The objective was to create a higher level of communication and teamwork between the senior management group and department heads. The basis for the three days split 3 x 1 day was each person completed the MBTI which produced, as it invariably does, detailed information on how individuals interact and how departments interacted between themselves and the senior management group. An appropriate comment arose when the Marketing Director unprompted said “Now I understand why Marketing and Finance don’t always see eye to eye ”.

Outcome - We have discovered a lot about ourselves in terms of teamwork, communication and problem solving. We now have a much clearer understanding of how we can move forward to create both a much improved work place for our staff and that must lead to an even better guest experience. I would like to thank Ray for leading us through this fascinating and fun filled project.

Regional General Manager

 

Global Travel Company – Asia

Objective - The objective was to help the contract and sales teams to step up their Negotiation capability in order to reduce discounts and improve margins. Through a two day workshop which combined theory, role plays and study groups the group raised their Negotiation bar.

Outcome - We now have a platform when we sit down with our clients to improve our business by giving less away and having the confidence to promote the full value of the brand with solutions that match that value and stay in front of the competition. Think8 has given us the tools delivered in a participative manner. We must now work on successfully implementing the skills learnt. We will be working with Think8 again ”.

Vice President - Asia

 

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