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Author Archive | Ray Bigger

When Was The Last Time You Fired A Customer?

Have you ever ‘fired’ a customer? Most of us associate firing with something that is carried out when an employee’s performance is far below their employer’s expectations. Indeed, we rarely think of customers being in the ‘firing line,’ so to speak. There are plenty of businesses that operate by the mantra of ‘the customer is […]

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How Many People Are Truly Happy In Their Jobs?

Would you consider yourself to be truly happy in your job? There are many people in the world that love their jobs, so much so that they don’t consider it to be a job at all. Indeed, it’s easy to feel happy in our jobs if we are passionate about our work and what we […]

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Do You Have Poor Time Management Skills?

“There aren’t enough hours in the day” is something we have all thought at some point in our lives, whether we are at home or at work. If, at work, you feel like you are regularly running short of time, then this may be due to ineffective time management. It’s common to complain about being […]

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A Strategy Without A Purpose Isn’t A Strategy

Does your business strategy have a purpose? Renowned management consultant, educator and author Peter Drucker once said that “a strategy without a purpose isn’t a strategy.” Indeed, these were wise words from one of the most influential figures in business management, and ones which should resonate with all businesspeople. Drucker’s statement highlights the need for […]

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Learning & Development – A Decent Return On Investment

Do you have a learning and development (L&D) strategy in place? Does it support the business plan objectives, or, is it just a list of cobbled together activities that are nice to do? Is the impact on that business plan actually measured? Successful L&D strategies ensure that employees within an organisation are equipped with all […]

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How Well Are Objective Assessments Deployed In Talent Recruitment And Management?

Recruitment processes have long been criticised for blindly following traditional methods and neither changing nor adapting to modern-day business practices. One valid argument is that recruiters can be extremely biased, hiring people they like and/or are overawed with the brand names of previous positions and/or avoid people who are different and/or better than them! Let’s […]

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Has HR As We Know It Had Its Day?

Today’s business challenges require HR departments to change and adapt, but many are still relying on traditional systems. Needless to say, the business landscape is undergoing a huge transformation and HR needs to do the same. Human resources (HR) departments are typically responsible for dealing with the recruitment, training and administration of employees within a […]

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Is There Any Value Left In Annual Performance Reviews?

Progressive companies can and do make a difference when it comes to performance reviews – an example being W.L. Gore. This company does not have an HR function; instead, each business leader performs that role. All members of a team review each team member which determines training, recognition, promotion, pay etc. Turnover is about 1% […]

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